The cons: Durability issues were mentioned by some shoppers for both the dining tables and chairs. Great service, he was very enthusiastic to help. CB2 dining chairs range from $90 to $900 and match their dining table options in uniqueness of design. He was very helpful and patience with me. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. It's still not Ikea. Thats Crate & Barrel kid furniture. I love the design of it's items. I have called six times over the past month stayed on hold up to 40 minutes, went in store, emailed twice and still have not received a response. Keep an eye on our coupons page for exclusive deals, or browse clearance furniture to find trendy furniture pieces at a discounted price. I mean, come on, man. I've had numerous product quality issues but the most recent one has provoked this negative review. It's time for a change. Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. Returns of housewares items must occur within 90 days of delivery. We received a replacement table last year from CB2 b/c of quality issues with new directions on how to care for it. Besides, I'm not an idiot and am well aware that CB2, along with other stores, markets mass produced items and just labels them with their logo to up the price. Don't waste your time or money. The furniture can be a bit pricey depending on your financial range but its beautiful, one of a kind and sturdy. purchase. CB2 offers shoppers looking for a new lighting fixture or lamp over 150+ options to brighten up any room. Your taste will have to be something like West Elm and hipster to like most of the items in here they remind me of revival 60s-70s furniture from like a Frank Lloyd Wright house but it's nice. I've waited close to 3 months for hanging shelves. I have to say, the old dining table we had was from crate and barrel so we decided to get another one from them (this time CB2) I have another big order coming from crate and barrel and I feel like they don't deserve my business. Ordered an item from this store for almost 1K. You really need to have a good eye & vision to make some of the stuff work with your existing furniture but if you're willing to look around the whole store, you'll find something that will work. Find another furniture store, there are plenty of better ones. This would be an awesome place to get someone a wedding or housewarming gift. 2. Not friendly, luckily crate and Barrel has many locations and puts out quality product. Top Brands. Check your text messages & reply "Y" to receive your discount code. She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect. If you desire something a little more glamourous, opt for a Crate & Barrel mirror. I love love CB2! In terms of the products, I have been very pleased with the price point and the quality. My plates easily cracked and broke. It looked great and I ordered 9 of them! I rarely walk into a home store & leave empty handed; not only did I leave empty handed from CB2, I wasn't even interested in anything! For one low, flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. The manager, Tony, came out and opened the box for us. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. 9/19/15 I never called CB2 back, per the response to my review. I got the table home, assembled it easily on my own, and it looks fantastic. This store is very beautiful, and modern. I proceed to walk to the register to ask someone else, when I see the girl that was "helping" me: Me: oh hey, so where is my clock? The manager told me they have no more stock in there store, and I had to asked him to search other nearby stores. I've purchased everything from a sofa, to a rug, to a kitchen table, to console tables, to chairs here. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. Afterwards, we compared prices to a similar pillow cover at Anthropologie and it was $300! I don't love shopping but these ladies made it fun. We didn't receive any acknowledgements or offers to help. Crate & Barrel. They have fun and unique products. One of the most popular items CB2 shoppers look for are their dining tables and dining chairs. I owned a house and nothing fit in the apartment. Besides wanting every area rug in the place (neutral with awesome patterns), I also have my eyes on the Bodum juicer they're selling for $39.95 which is $20 more at Kitchen Window! I worked with Christina and Robyn who were both wonderful and knowledgeable and patient. Picked my things, went to the cash register where Amy P "helped" me. Just pair with a few counter stools and you're ready to sit down for a quick bite. I'll start out with a positive note. Terms of Service and I bought a kitchen table, chairs, and a coffee table because the sales associate was so helpful/convincing. 2 months and these guys can't figure out how to deliver a table A TABLE on time? CB2's modern furniture selection makes it fun to shop for a unique piece to add a bit of flair to any room. The other stuff is way too pricey. Meanwhile I have family coming into town for Labor Day and I need my items. We bought 3 furnitures from store, and turned out 3 of them had different defects. Suite 69473 Thanks CB2! Parking is $6 but they can validate your parking here and get $4 taken off. I decided to try online customer service. Love this store! CB2, my order numbers are 134823228 and 134823265. To sum up, there is no customer care whatsoever after a sale is done. I did like how this store is located right by the CTA Red Line so it makes traveling from downtown to this store pretty easy. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Scandinavian Designs. The store had some pretty unique items, such as heavy metal tape dispensers, some interesting-looking plates, and a metal peacock-shaped rest (which is what I ultimately wound up buying for about $25 after-tax). Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). All the more seasoned employees were around and saw that she needed help, and nobody offered to help. I'm so glad I saw it in person here as I noted the color was drastically different in person than what was depicted online. I'm a meticulous person and do thorough research. Pros: + friendly staff + quality product Cons: - a lot of the quality products are actually poorly priced (overpriced) for some odd reason - small store layout - only one floor and limited variety If I were you, I'd still head over to Crate & Barrel (at least for the trinkets) since I'd find many of the same stuff over there, but with greater variety. I was very happy to find the furniture for my living room for my new apartment. I learned 31 days later that the legs for my coffee table are backordered and they do not know when I will receive them based on warehouse issues. $100 gift card doesn't make an empty living room for the summer any better. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. No mess of keys thrown anywhere or hanging. From classic Crate & Barrel items like modern sofas and leather lounge chairs, to discontinued dinnerware and decor, our inventory spans the spectrum, so you never know what youll find. We recently purchased items and got help from Kevin and ace and they were fantastic very helpful very professionals D efficient . Dennis. It seems that, despite what they tell me on the phone, this is an extremely common way they do business with their popular products. There were many unique items and trendy displays. Incredibly rude and un helpful after they messed up an order. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. New Vaneri 4-Piece L-Shaped Light Grey Corduroy Armless Sectional Sofa. She even followed up with me after the delivery date to check if I was happy with the furniture. Shop Our Editor's Picks! I really wanted to love this store as I am a long time customer of Crate & Barrel but this place is nothing like that. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. Ordered several pieces for my new condo. With the dining chairs, customers again mention that they love the way the pieces look, however, some shoppers also mentioned that certain models seemed unstable or uncomfortable to sit in. $52.95. The delivery day comes around and we get a call from our building that the delivery drivers are downstairs. I would post an update if the store was able to make the experience any more positive. More of a showroom. Well 48 hours was a week ago and this couch and lack of follow through with crate and barrel is a major disappointment. The quality is also so great! A weird experience. San Francisco, CA 94104, Log-in access to secure areas of our site, Remembering your preferences (e.g., your choice of language or region). There is a serious lack of customer service. THE FURNITURE SALE (PRICES AS MARKED) Salon 6-Piece L-Shaped Brown Leather Sectional Sofa. I made several laps around the store, making notes and looking at items which I ended up not getting. Stitch 3-Piece L-Shaped White Performance Fabric Sectional Sofa. $4,196.00 kids Walnut Wood and White Mid-Century 4-Cube Cubby Bookcase $299.00 kids Parke White Wood 4-Shelf Bookcase $599.00 BEST VALUE Cavett Leather Wood Frame Accent Chair $1,299.00 Petrie Midcentury Apartment Sofa $1,799.00 As a bonus, you can fill these planters and vases with foliage, which will add even more texture to a room. Looked around and finally decided just to purchase my 1 bowl. My conversation took place on 9/19/2018 , 3:31pm, lasted approx. What? Also, all the sales associates are always friendly and very helpful. I drove an hour and half to the warehouse,missing work,and then got home to realize the coffee legs were missing. (When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). Didn't even include glue for me to put them back on. Shop with us to discover a wide array of options, sourced from consigners located all over the U.S. Get access to furniture being consigned in NYC, San Francisco, and Dallas all without ever leaving home. $2,199. And they validate an hour of parking in the ramp behind the store. Ships free. They refused to be flexible. I was surprised the rep was not able to tell me a specific status on the couch. When choosing modern contemporary furniture for the dining room or kitchen, the size of your place is a major player. If you get a bad egg in customer service, go online and leave feedback and they will promptly call you back to make things right. We were the only customers in the store. When they called the vendor it turns out the paperwork was misplaced and the order was processed last week so my item wouldn't be ready till the end of October (not 12 weeks from last week). When I decide to redo any other room in my apartment I will definitely be going back to CB2. Not even an apology from the team at the store, just a simple " we will send an email & get back to you", Great shopping experience.
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