Federal government websites often end in .gov or .mil. I have bills addressed to me which never arrived at my temporary address. Something should be done and they need to be held accountable. Address Management : Verify & Transport : PostalOne! If your complaint is not resolved, you can: United States Postal Service Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. Saturday 8 AM 6 PM ET. Laureen.B.Alt@usps.gov. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Consumer Affairs - USPS To locate the post office nearest you: click here. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name Another option is to file a complaint with the Postal Service Consumer Affairs Office. Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Monday Friday 8 AM 8:30 PM ET Get contact information, hours, and more. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Postal Service guide to mailing services: click here. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. Postal facilities are closed on federal holidays. GBPCC USPS Contact: George Kippenhan . What next? I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Contact PostalOne! Find the best way to get help and connect with USPS. How do I Navigate the Interactive Voice Response (IVR) System? - USPS The number for that office is. USPS Customer Service District Offices - postalwork.net USPS Change of Address , USPS Hold Mail , Redelivery, etc. If you have trouble using one of the following, please give us a call. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. USPS Consumer Affairs | Better Business Bureau Profile **** post office constantly marks my package a delivered when they weren't. ***** and *** never do this. Complaints against the government | USAGov IPv6 Supplemental Policy Welcome to USPS.com. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hours of Operation *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. TTY Access for Deaf & Hard of Hearing. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Email: USPS Customer Service. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. 1-800-610-8734 Find out how to file a complaint with the U.S. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Try these handy links: General Information on Postal Service products and services: click here. Area Consumer Affairs Managers and Customer Service Program - USPS Complaint About Mail Service Use the USPS website's Email Us form. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Suite 200 They always put the package inside by our door, where it is safe, and they ring the bell. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act we have ring cams all over the house and have videos. I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. reports/data, 901 New York Avenue NW case information Monday Friday 8 AM 4:30 PM ET BBB is here to help. Email Us | USPS If you do not wish to provide contact information, you may submit your complaint anonymously. Post will do nothing but give a run around because THEY lost package. Monday Friday 8 AM 8:30 PM ET For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). For more details and a full list of services, go to FCC Telecommunications Relay Services. Find the nearest USPS location by city and state or ZIP Code. If problems occur, they are in the best position to investigate the issue and fix the problem. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. They told me it would take 2 weeks to a month. See a list of all upcoming USPS holidays and events. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. Hours of Operation See a list of all upcoming USPS holidays and events. I purchased a home in a community that has a cluster mailbox. Find the nearest USPS location by city and state or ZIP Code. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. I want to to know to who? The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111).