I put my item down and she starts asking me if I'd like to save 10% off my next purchase, not mentioning that there is a fee after 30 days. Great Fun - charge my debit card - ComplaintsBoard.com Training your cashiers to trick people is so unprofessional and you will lose more customers than gain memberships. 1-877-351-2131 This is for F.Y.E. P.O. Subscription services cost more than it seems. I would like to see the proof of me signing up for this service? 2 credits for a total of $$155.00 deposited. I signed up for the FYE VIP pass as well. I was interested in the discount at AMC and when that didn't work I called and cancelled. I never signed up for a membership or got any information about it either. Is FYE Backstage Pass treating you unfairly? "I'd love to see you stand there, in public, and thoroughly read the crap most cashiers hand people." I called the bank to see if they had a phone number and replied no. Today, I called the company and asked to be removed. Consequently, how do i cancel my fye membership without calling? Never signed up. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) He then told me that I had opened the box, so I had no choice. the backstage bass and fye AREN'T RELATED! If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Second, even if you cancel it they will continue to charge you. I thought that you were attacking my post, and also I apologize for calling you a troll. Frustrated. No, the company doesnt let you put your membership on pause. Pay later. Shop now. These A-holes are linking this card to DEBIT CARDS without any prior information. The DoNotPay app can help you sue them in small claims court. I had no idea I was going to B VIP of anythingSo what did I do?I called my bank and change my ACCOUNT #Lesson Learned, ..Always listen to what anybody has to say especially when they're trying to sell U something. I'm not offended. The guy answers and asks if I got the gift card, I said no. This review was chosen algorithmically as the most valued customer feedback. Youre not alone. Jan 11, 2010 6:47 pm EST. If you want to jump the phone queue, use DoNotPay! But, even so, you'd have to be a complete idiot to fall for it. You NEVER left out *any details! LO AND BEHOLD i am getting charged 10$ a &^&*^( month for a service i SPECIFICALLY said no to. It's not our job to make you keep it. You know what? So today I just called the fye backstage pass cancellation number. I have absolutely no respect for this business and will never be going back. Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. So don't sit there and blame Fye. Sounds simple right? won't cancel/keeps charging after cancellation. FYE VIP Backstage Pass: Won't cancel/Keeps charging after cancellation "After about a month or so, I check my credit card online . FYE vip membership review, not worth it. - YouTube f.y.e. I'm not saying its 100%the sales clerks fault. Payment Options | FYE We did the 30 day free trial and decided where we live that we do not benefit for it so we called to cancel it. This will be my first customer sign up!" goodluck. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" The membership was canceled and they credited ($11.99) back onto my credit card. The FYE Backstage Pass VIP offers discounts and savings with the mobile app at the chain of entertainment retail stores. When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. A receipt is required. I was like "What in God's name is this?" (: Keep in mind, I don't typically do online banking for security purposes. . I circle where to cancel, as does everyone else in my store. Maybe I'll just call them and find out what's going, but I'd still appreciate some feedback from anyone who is willing to offer it. You need to enable JavaScript to run this app. The website states that I have to call their number to cancel, but from what others are saying, it seems that they will charge you even after you "canceled". I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. It is extremely easy for the cashier to just blatantly lie to you. DEBIT CARD PURCHASE - FYE BACKSTAGE PASS xxx-xxx-2131 NY, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, Debit Purchase - Visa Fye Backstage Pa877-351-2131ny, FYE BACKSTAGE PASS 877-351-2131 NY 12203 USA, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. . I also work at a Huge university and I will assure to tell every person I see about this so they do not support this company either. Log in to fyevip.com, go to My Account and click on the end membership link. Regular Price:$34.99 ranks 102nd among DVD sites. I knew my 30 day trial would be up at the end of January and since I wasn't using the card and was on bed rest I really just could afford the $9.99 a month on something I didn't use. Be sure to get a confirmation number or email for the cancellation. Write. PLEASE DO THIS ASAP! So I'm thinking, well I guess I have it for a year now. Customer must call to cancel 1-877-351-2131 and can cancel at any time. I was told I could cancel before 30 days and not be charged the 9.99 monthly dues. GOOD LUCK! This company needs to shut down. For more information, please see our THAT BEING SAID: Canceling my service was a ###ing NIGHTMARE. Also, what is with the people here saying "Just listen to the cashier"? I have a JUSTICE for girls club card, lol. Use it to sign up for any free trial, and you will never be charged after a free trial again. No matter how hard they push you and if they sign you up without your permission sue their ###! I only want the regular Backstage Pass. DoNotPay wont let companies charge you after your free trials expire! I'm smarter than you honey and make far more money, I'm sure. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. Of course, a few days later, I get the $12 charge again (actually it was still processing). It's that easy! Stay alert, friends. What makes this issue so striking is that they usually dont even use all those subscriptions. I came to notice TLG*FYE VIP was charging me $9.99 each month and realized exactly what it was. I've been a member for over 2 months now; however, if I don't get this gift card soon, I'll be on the losing end of their special offer. A month later, though, I notice that $11.99 has been taken out of my account by fye. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. It's the contract you sign for us! Then they make it a major hassle to cancel once you realize you've been scammed. The cashiers don't take your information. No one said a word to her about any program.. nothing about a free trial or monthly fee. First of all, seriously, my password needs an upper and lowercase letter, a number, AND a special character?!?! I call in a few days later after sitting on all the "fabulous" benefits and such, and in the call I was told *twice* that they would be keeping my account active. You have to cancel over and over again. Only if you cancel your membership the same day you bought it. Like someone else said, it says as clear as day how much the card costs on the pamphlet an employee gives you. But one time they were offering what I thought was a free trial of it and you could get a $20 gift card as well. And RedNinja, they are doing this to people. Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card. Ask the company to send you a confirmation email once they cancel your account. Well, Jackie, who are you aiming that ridiculous comment to? After about a month or so, I check my credit card online statement (which should have been a balance of 0.00$, I had just made a payment) only to find that a product marked as FYE VIP Pass had charged me a total of 11.99$. Great Fun review: unauthorized charge. The associate completely failed to tell me this, I guess assuming that I would opt out, which is what I would have done. You're a piece of sh--. Share your photos and videos with others to prove the truth of your words. Don't sign up unless you want to give these people 9.99 per months for life! My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. Backstage Pass VIP, P.O. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). Frustrated with paying for subscriptions you dont even use? I've had this happen to me today. I have been trying to work with F.Y.E about this but it is impossible to get someone to answer you and when they do it is in circles. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! I have signed up for the card, and cancelled it. Over 100,000 locations. As Sean claims, it's pressure. several months later i noticed a charge off 11.99 . Log in to fyevip.com, go to My Account and click on the end membership link. This morning I checked my bank account and they took 9.99 out again ! September 20096 debits for a total of $$139.38 spent. So should I try and call their number or just straight up call my bank? I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent. asking the company to end your FYE Backstage Pass membership. This is when I noticed that there is a monthly charge after 30 days. But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. We recommend that upon receipt of your order that you contact Customer Service for a return authorization. Privacy Policy. I understand the run-around; I've worked phone jobs. I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." In this article, we'll be looking at each of these tlg fye vip cancel membership in detail. If you were talking to a customer and they told you about a discount card and you were not paying attention to them because you didn't think they deserved your attention then you deserve to be scammed I say. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. I filed a huge complaint and intend to have the representative fired who caused all of this grief. plus, the receipt says, in black and white "unless i call to cancel during the 30 day trial, i authorize to autimatically charge $11.99" however, on fye's website it says nothing SAME DAY it was purchased. We're the largest Funko Community on reddit. Our Price: $29.99 All Rights Reserved. Obviously that is just a ### hurdle they put in the way hoping I would forget to call. I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). Your browser's Javascript functionality is turned off. How do I cancel my subscription to Mags? Read More. I have been charged and I never authorized anyone to charge my account. it suks that you have to be rude and crazy to get through to these people but do it! The agreement for the $11.99 charge is on THAT. Pay attention to what a cashier is saying to you dumb dumb. Tell the supervisor the problem, they will refund you for 4 of the months right then and there and then you have to submit a form in writing to get your remaining credits. Just thought I should let you know that it isn't a scam. Get instant money between $20 I addressed each one of the original poster's complaints in my comment, and then some. How do I get my money back from fye Backstage Pass? I'm so done. I might have used 2 or 3. I want it refunded to me and want this to stop! Platinum is a $25 annual payment that provides discounts at FYE only. Payment Options. In my case, I was flat-out lied to by the cashier (or, at best, misinformed) She told me that the card itself was a 30 day trial and that IF I WANTED TO KEEP IT, I would have to call within 30 days to activate the paid subscription, not vice versa. Then he asked for my address and full name. The company's working hours are Monday to Friday, from 9 a.m. to 11 p.m. After that if you don't cancel it costs $11.99/month. To cancel your own subscription, simply, After locating the magazine subscription you would like to cancel, simply, f.y.e. I'm sorry if I seemed apprehensive then. Follow these steps: Using your phone, call 1-877-351-2131. I spoke with Martin who was very helpful and that was it. Can't get your money back. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. Going on a history search with my card, they have been charging me $11.99 since July. We got you covered on the easiest and fastest way to cancel your membership with the rewards program card.