If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Synchronize users to the cloud and assign licenses (performed using Office 365). - Cloud PBX with local on-premises PSTN connectivity. This alone is a game changer for organizations who are now able to communicate more quickly and efficiently and avoid long-distance costs on internal VoIP calls. PBX - A Private Branch Exchange is known as a PBX, which is an internal telephone network. It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. How the Public Switched Telephone Network Works - Plum Voice Dynamic emergency calling (based on the location of the Teams client) is supported. For information on how to configure Operator Connect, see Configure Operator Connect. This configuration is essentially a mirror of the on-premises configuration. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. The Teams Phone setup guide (requires admin access) is available to guide you through every step of the deployment. We know that many organizations have multiple sites and would benefit from the ability to use multiple PSTN connectivity options. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). How to manage and configure emergency calling differs depending on your PSTN connectivity option. Guide : Enabling the Hybrid Office | Zoom When using our integrated Cisco-certified providers, customers can manage the entire provider selection and number procurement process in Control Hub. Media by pass is not supported for Cloud PBX with on premises PSTN connectivity. This gives businesses the flexibility to select a provider that best meets their requirements in terms of coverage, number availability, features, packaging, and pricing. For more information on tuning performance in Skype for Business Online, see Tune Skype for Business Online performance. If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. Find out more about the Microsoft MVP Award Program. What you need to think about when migrating your voice solution to Teams. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The user's PSTN connectivity is on-premises, either using Skype for Business Server in hybrid mode or Cloud Connector Edition. Phone System with on-premises PSTN connectivity enables you to leverage Phone System (Cloud PBX) capabilities for your users. What Is IP PBX? How It Works & Benefits of an IP PBX System - Nextiva Blog The Definitive Guide to Microsoft Teams Direct Routing - LoopUp If you haven't already done so, configure the organization for Skype for Business hybrid. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management. The user's PSTN connectivity is also on-premises. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). - Every 1-2 weeks. Functionality described in this document is currently in public preview. Plan your voice solution in Microsoft Teams - Microsoft Teams You can configure policies at any time. Get phone numbers for your users. Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business Server 2015 or Lync Server 2013. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. Let's break down this definition further. For more information, see Considerations for Direct Routing. Country * Please selectUnited StatesUnited KingdomAustraliaCanadaFranceGermanyNetherlandsSpainSweden--------------Afghanistanland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet IslandBrazilBrit/Indian Ocean Terr.Brunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Dem. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. For more background information on hybrid deployments, see Plan hybrid connectivity between Skype for Business Server and Office 365. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. To determine adoption rate, how often should you run the "measure usage" activity in the first phase of the deployment? Phone System with your own PSTN carrier by using Operator Connect. CCE will let you create a hybrid voice environment with an on-premises PSTN connection, and is required at this time for achieving what you want. For more information, visit the Subscription eligibility documentation. Phone System works with Teams clients and certified devices. Recently we received several questions around the requirements for Skype for Business S. Phone System provides complete PBX capabilities for your organization. A PBX exists on-premises, or you can host it from the cloud securely. That's why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. This article helps you decide which Microsoft voice solution is right for your organization. PDF Orchid Collab ). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. You'll read more about migration later. Business continuity - Cloud applications and connectivity options remove chances of service disruption associated with hardware on the premises and trunks from the premises to the PSTN network. Assign a Voice Routing Policy (performed while the users are homed on-premises). For more information, see Active Directory Federation Services (AD FS). Direct routing is a virtual connection between a developer application and the legacy on-premise telephony or carrier used for calls on the public switched telephone network (PSTN). You might consider a combination of services. Explore 6 SIP trunk providers with these comparison points You can buy numbers directly from Microsoft. For example, you might have offices in locations where Calling Plan isn't available. Furthermore, Teams Phone allows you to make Teams your UCaaS solution, enabling PSTN (Public Switched Telephone Network) connectivity, and adding advanced call control features such as auto attendants, call queues, music on hold, call forwarding and more. Call queues are waiting areas for callers. The versions of the servers in your on-premises deployment must be listed in the following table to support Phone System with on-premises PSTN connectivity. An . See Cisco's Privacy Statement for more information. For Direct Routing, you must define emergency calling policies for users by using a Teams emergency call routing policy (TeamsEmergencyCallRoutingPolicy). Phone System with Calling Plan is Microsoft's all-in-the-cloud voice solution for Teams users. Required for all. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235, Lync Server 2013 July 2015 Cumulative Update 5.0.8308.920. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. As another example, Direct Routing provides Location-Based-Routing (LBR). For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Assign the Microsoft 365 or Office 365 licenses if necessary. Additional adoption drivers . Link2Teams-Direct Routing As A Service Republic OfCook IslandsCosta RicaCte d'IvoireCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern Terr.GabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard/McDonald Isls.HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (South)KosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarN. Note: You can connect a supported Session Border Controller (SBC) through Direct Routing for interoperability with third-party PBXs, analog devices, and other telephony equipment supported by the SBC. so you'll need a reliable internet connection to use it. The user's PSTN connectivity is also on-premises. To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. What Is PSTN and How Does It Actually Work? - Nextiva Blog In this scenario, the user is still homed in Skype for Business on-premises. Active Directory synchronization You must configure Active Directory synchronization using Azure AD Connect. Cloud PABX with On-premises PSTN connectivity - Kloud Blog For information about managing phone numbers with Operator Connect, see Set up phone numbers with Operator Connect. To connect Phone System to the PSTN, you can choose one of the following options: Phone System with Calling Plan. Consider which of these other configurations you might need: This article focuses on voice solutions with Microsoft Teams. Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. For example, Direct Routing requires additional steps to configure call routing. Learn how to connect your on-premises telephony network to Teams using Direct Routing. You have an on-premises deployment and you want to move some or all of your users to Skype for Business Online but continue to use on-premises PSTN connectivity. With this solution, Microsoft is your PSTN carrier. You don't need to retain your current PSTN carrier. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. For example, everyone should read about Phone System and understand the options for connecting to the Public Switched Telephone Network (PSTN).