Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 25. 0000225009 00000 n After this time, no exchange will be possible. 0000269674 00000 n Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. 0000210605 00000 n 19. 0000119076 00000 n 0000272302 00000 n 0000107648 00000 n (ii)Act responsibly the service is provided on the basis that you use it responsibly. For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website:www.eurostar.com. 0000135201 00000 n Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 30. When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. Can I use my compensation e-voucher to buy travel insurance at eurostar.com? Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. Eurostar International Limited has made every effort to check and test material at all stages of production. You're entitled to the same amount of care for the same price (which your insurance covers) as a local. 25. 0000119596 00000 n 0000134463 00000 n Choose one of the following: Contact Eurostar via their generic web contact form. These Conditions of Carriage are originally drafted in the English language. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. 0000220604 00000 n E-mail: Insurance@allianz . When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. ?,HR 0000174070 00000 n 0000206901 00000 n 0000179854 00000 n Compensation - Eurostar Help Centre - force.com 21. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and. Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. 0000021678 00000 n We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. 0000145106 00000 n We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. 0000250170 00000 n 14. You are travelling abroad. 0000273644 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. You will need to check in advance with the relevant national authorities in the country of boarding and destination. As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, 0000131305 00000 n 0000411940 00000 n 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. 0000157920 00000 n 0000157182 00000 n 0000161263 00000 n This website is owned and operated by Eurostar International Limited. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions. Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. You cannot redeem the promotional code against any ancillary products. Submitting a claim to Eurostar - Rail Europe Help Note that all ammunition must be removed and must not be taken on board. These will be confirmed on your policy confirmation once the policy is purchased. 0000019371 00000 n 0000249769 00000 n 0000139006 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). Allianz Eurostar 21. Thats why weve teamed up with Allianz to give our passengers travel insurance. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 3. 0000015972 00000 n 0000138144 00000 n 0000180583 00000 n Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. If you are in any doubt, make contact well in advance of your proposed journey. 03432 186 186. otherwise call . 0000137328 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. Eurostar Reviews | Read Customer Service Reviews of www.eurostar.com You dont have to travel before the expiry date, simply make your booking by then. Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. The copyright and trademark protected material including, by way of example only, the trade mark "Eurostar", reproductions of Eurostar trains and the Eurostar waves logo contained in this website belong to Eurostar International Limited or its associated companies. 0000168076 00000 n If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. 9. Group LeaderGroups must have a nominated leader. 0000125478 00000 n We can only consider claims made if you provide reasonable supporting evidence of an error. You agree not to use automated systems or software to extract data from Eurostar International Limiteds website for commercial purposes (screen scraping) and you acknowledge that screen-scraping of Eurostar International Limiteds website is prohibited unless you have in place a written licence agreement with Eurostar International Limited in which Eurostar International Limited grants access to you to Eurostar International Limiteds timetable information for the purpose of price comparison. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Beyond this point you will not be able to claim a voucher. Is there another countrys pass similar to Swiss Rail Pass? Can I buy travel insurance with my tickets? - Eurostar 7. TM. If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. Be very careful with over insuring. 0000176913 00000 n REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. This costs nothing and you should have one in any case when in Europe.. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so.