Also d/b/a - Kitchens & Baths Unlimited. This review was chosen algorithmically as the most valued customer feedback. 0 Copyright Stonewater. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. At least our negotiations with the other housing provider has proved positive, fruitful and confident. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. She has been kind and supportive all the way through and very understanding. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. I'm not happy with the outcome. Stonewater at Southern Highlands | Blue Heron With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. xref Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. Georgia explained to me everything step by step making sure that everything is put in place. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Find out how we combat fake reviews. I'm an L&G customer. Contact ; Community Homes: 702 531 3000 . She is a very special person in our lives. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Planned improvements are different from the repairs you report to us when something isnt right in your home. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! I will miss my weekly updated with Tracey you have been truly amazing and supportive. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Julija assured an easy and smooth process. Apreshiate all there help and looking forward to having a brand new home today. I was offered a management move in November 21 the property in question needed a lot of attention. They are punctual. I had really good experience. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Stonewater Roofing | Complaints | Better Business Bureau Profile Hi Sarah. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. By doing this, our aim is to deliver great customer experience as often as possible. They did do this and broke one Perlin and cracked one Rafter in my attic. Here are 8 tips for writing great reviews. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Thank you so much for sharing that with us. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. HW[o7}_%DD BU$!%sld Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. Companies can ask for reviews via automatic invitations. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. He got mad and came out of the attic and left to go get the right vent cap. Copyright Stonewater. Find out how to make a complaint and how we will deal with your complaint. No, Stonewater Inc does not offer eco-friendly accreditations. That housing provider was shocked at the rise and called it '' unneccesary.'' Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Verification can help ensure real people write reviews about real companies. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. Find out how we combat fake reviews. Please contact us using the appropriate link below: 0000008059 00000 n They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? You can read our current self-assessmenthere. To be called or to. . Enjoy your new home! 0000014031 00000 n Featured review. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem.