Note that this fee is usually separate than any shipping fee you have already paid for the item. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. The product was not packaged in accordance with that countrys regulations. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. In addition to the standard clearance event message you are likely to see several times on the DHL tracking page, there are several more clearance-related message youre likely to find. Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? I called but they are closed now. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. Having the exact same issue at the same time my friend. WebDHL Express manages the majority of queries from the customs authority on your behalf. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. Credit Rules DHL "Clearance Event" am i the only one stuck in this status? DHL is pretty good at giving customers update on their shipment. WebUnfinished Consignee and Shipper Information. Basically they stopped the package because they want to know what's inside and what its real value is. My DHL Tracking Is Stuck On Clearance Event. ago Thankyou for that. I pleaded with the seller to send it using FedEx but was unsuccessful. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. Usually, this is caused by something unusual occurring that doesnt normally occur. DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. This page may contain affiliate links. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Please let us know what happens. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. So, just have patience and keep checking the status of the shipment. Hi there K26. i dont know what to do anymore. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. It happens sometimes that the customs office gets overwhelmed with work. The carrier will have to figure out how the shipment should be dealt with. This is the final clearance event message youre likely to see, and its perhaps the most exciting! A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. Hi! Be patient, and continue checking the tracking page for updates! My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? In these instances, you should look for further details on the page to find out exactly what is going on with the package. If there is an inaccuracy in your paperwork, you could be delayed for this. ago Thankyou for that. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. Fingers crossed! The shipment is considered high-risk, or is believed to contain prohibited goods. What Does Amazon Preparing For Shipment Mean? This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. DHL is pretty good at giving customers update on their shipment. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. The truth is, it depends. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Please let us know what happens. If the address or name is incomplete, the shipment will be delayed. ago Am not sure either I also already pay for import duty last If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. Shipment # is 7069392385. Has anyone ever seen this before? They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. Can someone check on this for me please? Thanks. However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. Thank you for your inquiry. So when your DHL tracking says determining customs duty, it means the amount of duty needed to be paid is being calculated. PLEASE HELP!! According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. In most cases, DHL handles the entire process and, most times may contact you if necessary. WebWhy is your DHL tracking stuck on the clearance event? Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). WebMy DHL Tracking Is Stuck On Clearance Event. LadyDeathXXX 7 mo. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. DO these to ensure smooth customs clearance 1. I pleaded with the seller to send it using FedEx but was unsuccessful. But first, you should check to see if the Further Detail tab has been updated since you last checked. Been days now and not moving. In these instances, you should look for further details on the page to find out exactly what is going on with the package. So, what does clearance event actually mean, and is it something to be concerned about? Beneath the Clearance Event notification, you should see a Further Details tab. This duty is determined by the value of the product within the shipment. Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". What Does The DHL Clearance Event Mean & How Long Does It Take? The Customs office hasnt looked into your package . WebUnfinished Consignee and Shipper Information. . I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. The shipment must be cleared differently than normal. If you click on it, you should see additional information about the clearance event. When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. I've had the same issue: Good day please my shipment is saying clearance event. Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. 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